HAVING been employed at Mount Denys as a carer for a number of years until I retired in 2010 I read with dismay your rather scathing report concerning the care provided at this home.
Mount Denys has an extremely committed and caring team of workers who endeavour to make the lives of their residents as full, happy and comfortable as they are able.
The standard of personal care given is excellent.
The client group catered for at this home is very vulnerable and their requirements quite diverse.
When working with this client group there will always be incidents of aggression and the records will always detail this however minor it may be as it is a requirement that every incident is recorded by staff.
The families of the residents always appear very satisfied with the care of their loved ones and pleased to see them happy and settled.
Should I at any time in the future be in need of the specialist care provided at Mount Denys I would be more than happy to live there knowing that all my needs will be catered for and that I would be treated with great care and affection.
Peter James Lane