Long waits and no response

I certainly agree with your editorial about police phone delays.

I remember my daughter trying to call the non-emergency police line to report her mobile phone stolen as she needed a crime number to claim off her insurance.

While the initial call was answered fairly quickly, she then waited for well over 40 minutes and then got cut off!

Also my wife tried to report an attempted scam over car parking at Conquest Hospital when I was in for an operation some 18 months ago. Again she waited but no response. Even on-line reporting took her to a web site which only wanted to know what type of scam it was using a tick box.

The Sussex Police and Crime Commissioner claims that the police call centres are not achieving their targets. Yes, 2,500 calls a day is a huge number requiring police assistance of some sort but to have 382 people answering these calls is jaw-dropping.

This equates to less than seven calls each per day, or on an eight-hour shift less than one call per hour!

Obviously it is not as simple as that, but it seems to me an extremely good place to start.

I D Tomisson

Station Road


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