Having read the article about the Care Quality Commission’s (CQC) report on Crest House, I felt I must write to tell you of my family’s experience of this care home.
My elderly mother was at Crest House for two-and-a-half years during which time she received nothing but first-class care together with love and friendship from the owner, manager and all the staff.
My mother’s care plan was always available and I was asked to sign it periodically.
My mother always felt safe at Crest House and looked upon it as her home.
The management was always accommodating of the visiting great grandchildren which made an elderly lady very happy!
Unfortunately, after a five-week stay in hospital recently, she was in need of full nursing care and could not return to Crest House.
Whilst I appreciate that paperwork is important, surely the most important aspect is the care that the residents and their families receive?
I’m pleased that the CQC recognised this as being good.
Don’t miss out on all the latest breaking news where you live.
Here are four ways you can be sure you’ll be amongst the first to know what’s going on.
3) Follow us on Twitter @HastingsObs
4) Register with us by clicking on ‘sign in’ (top right corner). You can then receive our daily newsletter AND add your point of view to stories that you read here.
And do share with your family and friends - so they don’t miss out!
The Hastings Observer - always the first with your local news.
Be part of it.