Resolving East Sussex road issues '˜quicker' after new contract

Reporting and fixing highways issues in East Sussex is supposedly easier and quicker as a new provider took over responsibility for the county's roads on Sunday (May 1).

Wednesday, 4th May 2016, 4:04 pm
Updated Thursday, 7th June 2018, 10:21 pm

Costain CH2M, a joint venture consisting of construction specialist Costain and civil engineering and programme management company CH2M, was appointed by East Sussex County Council as its new highways service provider.

The new venture is responsible for highways services including maintaining roads, street lights and traffic signals, duties previously carried out by three separate contractors and the council.

The new contract sees the introduction of a new website and online system for people to report highways issues.

Meanwhile, the county’s existing highways stewards continue in their roles, and have increased powers to fix minor defects themselves, speeding up the time of repair.

County council lead member for transport and environment Carl Maynard said before the contract began: “The new contract will offer better value for money and an improved service to residents.

“Roads are an important issue for people in East Sussex and ensuring we have a well maintained highways network is vital for the prosperity of the county.”

The new online reporting system will allow people to log and monitor their enquiries through the new website and access much more information in real time about active and planned works.

A Costain CH2M spokesman said: “This is an exciting opportunity to deliver a first class, fully integrated service for the people of East Sussex.

“We’ve been working hard to ensure the switchover goes as smoothly as possible, and people should start to see some improvements, particularly in how they can report any problems on the roads and the speed with which we can repair them.”

The seven-year contract includes fixed costs for routine maintenance such as grass cutting, pothole repairs and winter gritting, providing more certainty over the cost of the service.

Meanwhile, a new incentives and penalties system will be introduced to ensure value for money is achieved while providing the best possible service to people in East Sussex.

To use the online reporting system, visit

You can continue to report highways issues by calling the highways contact centre on 0345 6080193 or find regular highways updates on Twitter @esccroads.

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