Inspectors slam care home

The Lauriston Care Home in St Leonards
The Lauriston Care Home in St Leonards

A CARE home has been ordered to shape up after a damning report by inspectors found residents had been put at risk by shoddy practices.

The Lauriston Christian Nursing Home on The Green, St Leonards, was reviewed after what the Care Quality Commission (CQC) called “a serious incident where a resident was harmed,”. And after the visit in January, inspectors identified 13 standards the home was failing to meet, including providing safe and appropriate care, proper food and medicine and protecting residents from the risk of abuse.

The 60-room home is run by Southern Cross Healthcare and specialises in looking after people with cancer, Parkinson’s and multiple sclerosis. It has now drawn up an action plan which the CQC will monitor to ensure it is brought up to standard.

Roxy Boyce, the CQC regional director for the south east, said: “The care at Lauriston Christian Nursing Home has fallen far short of the standards people have a right to expect. We need to ensure that people living at the home are not at any immediate risk of harm, which is why we have been working closely with Hastings and Rother Primary Care Trust and local social services under safeguarding procedures.

“Despite there being some progress in care delivered at the home since our initial visit in January, it is disappointing that this was only made under our direction and under the threat of radical action.

“It is clear standards require significant further improvement so we will continue to scrutinise this service very closely indeed to ensure these improvements are made and sustained.”

Other concerns raised by the inspectors were that there were too few staff on duty at times, and those there were not “properly trained, supervised and appraised,” the equipment in the home was not always suitable, there were problems with the heating, risk assessments were “inadequate” and the management structure needed to be improved.

The CQC has a range of powers to make sure care homes are completely safe, including closing them down if they fail to improve their services. But a spokesman for Southern Cross Healthcare said: “Since the CQC made its visit to in January, a number of improvements in care provision and management have been made. Staff have received increased training, support and supervision to address the concerns outlined in the report.

“We continue to work closely with the CQC and the local authority, along with residents and their relatives to improve and sustain care delivery at the home and are confident that the formal feedback from the CQC’s latest visit to the home earlier this month will reflect this progress.”

A spokesman for East Sussex County Council, which places elderly residents at the home, said: “Our priority is the safety, care and quality of life of all clients in residential and nursing homes in our area. We will work with the CQC and the home to ensure that standards are met and quality improved where necessary.”