Spire Sussex Hospital has been awarded an ‘outstanding’ rating following an inspection by the Care Quality Commission (CQC).
CQC inspectors assessed whether services offered were safe, effective, caring, responsive and well led.
Spire Sussex Hospital received ‘outstanding’ for caring, responsive and well led, and ‘good’ for safe and effective, resulting in an overall rating of ‘outstanding’.
In a report published on May 9, following inspections on December 19 and 20, 2016, and January 5, 2017, it said: “People were truly respected as individuals and supported to be involved in their care.
“There was a strong focus on maintaining the privacy and dignity of patients.
“Patients’ feedback about the quality of Care and their experience was overwhelmingly positive.”
On the subject of safety, the inspector stated: “A safe and high quality service was assured through robust governance structures that proactively reviewed performance, identified areas of risk or emerging concern and made arrangements to mitigate these risks and drive improvement.”
The CQC also spoke to members of staff who said they were proud to work at the hospital and felt supported by a leadership team that inspired them and who were credible and visible.
Hospital director Linda Dineen said she was ‘absolutely delighted’ with the rating which was ‘a credit to everyone involved within the hospital’.
She added: “The CQC inspection really is crucial to us as a hospital and for us to get an outstanding rating is something we are all very proud of.
“It demonstrates a very strong performance from staff across the whole hospital with the consistent delivery of high standards of care throughout. From housekeeping and catering throughout to admin staff, nurses and consultants, everyone should take some pride in this achievement.”
The CQC report said patients could access care and treatment promptly at a time that suited them, and said any complaints were taken seriously and were investigated and responded to within agreed timescales. Changes to the service were made as a result of complaints.
The full report can be found at www.cqc.org.uk.
More information on Spire Sussex Hospital can be found at www.spirehealthcare.com/spire-sussex-hospital.
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