Hastings couple ‘totally disgusted’ at treatment

Susan and Stephen Kaley SUS-151208-073318001
Susan and Stephen Kaley SUS-151208-073318001

A fuming husband says his wife was left to walk around with a broken back for two months, claiming doctors failed to spot it.

Stephen Kaley, 62, said his wife, Susan, was in ‘absolute agony’ while on a recent holiday in Majorca as her back was broken in two places.

He said: “I am totally disgusted over the way she was treated. She ended up walking around with a broken back for eight weeks.”

Mr Kaley, who said his wife suffers from rheumatoid arthritis and the bone disease, osteoporosis, injured her back on May 29.

The couple went to see their doctor and Mr Kaley claims the surgery ‘did nothing’.He said: “Susan asked for an X-ray on her back but they didn’t give her one. We were due to fly to Spain on June 1, which we did for 11 days.

“During the holiday in Majorca Susan was in absolute agony. We tried to get an earlier flight back home because she was in so much pain but we couldn’t.”

He claimed the couple returned to their doctor after their holiday and an X-ray was still not carried out.

Mr Kaley said it got to the stage his wife was in so much pain she was admitted to the Conquest and given morphine. Mr Kaley added: “Doctors then discovered during an X-ray she may have broken her back in two places.”

Mrs Kaley stayed in Benson ward at the Conquest. Her husband praised staff there for looking after her, saying they were ‘brilliant’.

A spokesman for East Sussex Healthcare NHS Trust, which runs the Conquest Hospital and Eastbourne DGH, said: “Mrs Kaley received appropriate care on her attendances to hospital given the symptoms which she presented with and in the absence of a traumatic event, she was referred back to her GP.

“The possibility of a compression fracture was discussed on her second visit to hospital but it was decided to treat her conservatively which continues to be the case following confirmation of a compression fracture at her most recent visit to the hospital.”

A spokeswoman for NHS England (South) said: “We are sorry to hear of Mr Kaley’s concerns about his wife’s treatment. Due to our duty to maintain patient confidentiality, NHS England is unable to comment on individual complaints related to a person’s care. We do, however, take concerns raised by patients and their families very seriously. Anyone who is unhappy with the care or treatment they have received has the right to complain directly to their GP surgery, or to NHS England. All complaints are thoroughly investigated.”

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