4G is coming to Battle - but it may cause trouble for your telly

New fourth generation mobile services, known as 4G, are being switched on in Battle.
By The Newsroom
Published 1st Jul 2016, 13:47 BST
Updated 25th Aug 2016, 20:47 BST

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4G gives people faster access to the internet on smartphones and tablets.

However, there is a small chance that some 4G mobile signals transmitted at 800 MHz will cause interference to Freeview TV, which is received via an aerial.

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Because 4G at 800 MHz signals sit next to the frequencies used by Freeview, they can overload the receivers in TVs and set-top boxes causing interference.

Signs of interference include the loss of channels or sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘No Signal’ message.

But the good news is help is available.

Set-up under government direction, a company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G-related interference problems so that viewers in Battle can keep enjoying their favourite programmes.

Ben Roome, CEO of at800, said: “If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”

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Cable and satellite TV, like Sky or Virgin, won’t be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.

If you experience 4G interference, call 0808 13 13 800 (free from landlines and mobiles) or visit www.at800.tv/contact-us

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