Hastings estate agent wins award in national contest

An estate agent firm has won an award in a national contest.

Monday, 1st February 2021, 12:01 pm
Kate and Colin Darbyshire. Picture by Sara-Louise Bowrey SUS-210102-112242001

John Bray Estate Agents, based in High Street in the Old Town, scooped The British Property Lettings Award for TN34.

Organisers of the awards said the company’s team performed outstandingly throughout the extensive judging period, which focused on customer service levels.

The firm has now been shortlisted for a number of national awards, which will be announced shortly.

Kate Darbyshire, director, said “We are so proud to have won this award, in what has been an exceptionally challenging year.

“We have been able to maintain our extremely high standards against the backdrop and I couldn’t be prouder of the team.”

The British Property Awards are one of the most inclusive estate agency awards providers, as they do not charge to enter.

The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels.

Robert McLean, from The British Property Awards, said: “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards.

“Our awards have also been designed to remove any opportunity for bias or manipulation.

“If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.

“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”

* Got a story? Ring reporters Richard Gladstone on 07803 505794 or Stephen Wynn-Davies on 07393 754494.

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