Trolley service needed publicity

WHILE it is very regrettable that Grub On The Go has failed, it was not unexpected.

As a frequent traveler on the Charing Cross line I enjoy a cup of tea and a snack during the journey. I was also an enthusiastic supporter of the launch of the service. But the worst thing on a long journey is to find oneself on the train with no possibility of tea or water.

Although I regularly raised the matter with the trolley staff on the trains none had the power to do anything about the woeful lack of information as to whether or not there was a trolley on a particular train.

Rather than wait until I boarded the train to find out there were no refreshments, I would take the precaution of making my purchases at the station before boarding.

The staff lamented the fact that management would or could do nothing. Despite having a profit share they had no authority. The only way to ascertain if there was a trolley on the train was to obtain a timetable from the ticket office and carry it around with you.

I recommended that the service obtain a 3 ft square blackboard and a packet of chalk and hang a sign in the station by the ticket barrier that would advise passengers of the availability of refreshments on the train. However, neither this nor any other attempt at communication ever appeared.

The problem now is people will say, “Oh, they tried a trolley service on the train but it didn’t make money.” We will never know.

Perhaps some bright entrepreneur who has their own blackboard and chalk could take over the trolleys and equipment that must now be heading for the scrap heap and give it another go, with a bit more concern for customer needs and expectations?

CRAIG SAMS

High Street