I telephoned the council’s waste and recycling department because, once again, our bins have not been emptied.
I was informed by a recorded voice that I was fourth in the queue; that my call was important and I would be answered as soon as possible. This was repeated every single minute.
After 20 minutes I was second in the queue. An hour went by and I hung up.
I have lost count of the times our bins have been overlooked and, by-the-way, we are still waiting to receive boxes so we can recycle our glass, but we have not noticed a reduction in our council tax bills.
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