TRAIN operator Southeastern says it is ‘disappointed’ after it performed poorly in the latest National Rail Passenger Satisfaction Survey.
Southeastern, which runs services between Hastings and Charing Cross, scored 72 percent for overall satisfaction - the lowest in the whole of the country. The survey was carried out over the same two month period which saw 124 incidents on the Southeastern network which related to landslips and poor weather conditions. The Hastings line was closed for eight weeks because of landslips at Battle, Whatlington and Stonegate.
These incidents had an impact across the network, leading to cancelled services, delayed journeys and overcrowded trains. Southeastern referred Network Rail, the organisation responsible for tracks and signalling, to the Office of Rail Regulation to seek urgent action to improve punctuality and reliability on the network in the aftermath of the winter disruption.