Striving for a good service on the buses

Stagecoach Hastings SUS-150810-064925001
Stagecoach Hastings SUS-150810-064925001

Drivers and bosses from Stagecoach, which operates buses in the Hastings area, have ben taking part in National Customer Service Week.

The week - from October 5 - 9 - is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across its UK Bus division, Stagecoach was voted as the best value major bus operator in Britain.

The company says it has one of the highest overall levels of satisfaction of any major bus operator in England.

Stagecoach was also one of the best rated bus companies in the country by people with disabilities.

Activities Stagecoach were involved in this week saw managers and directors go ‘back to the floor’ by carrying out frontline duties such as driving and assisting in customer services.

There were drop-in sessions at depots where staff had the opportunity to sit down with the directors and put forward any suggestions.

Stagecoach South East Managing Director Philip Norwell said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect.

“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better and we will continue to work hard to improve even further.

“It’s great to see so many of our staff getting involved in Customer Service Week. However, we are well aware that we need to deliver high standards of customer service on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”

Earlier this year, the Group announced it had placed orders for more than £80million worth of new buses and coaches.

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