St Leonards man’s operation delayed as transport fails to arrive

Bryan Dawe. SUS-160420-094331001
Bryan Dawe. SUS-160420-094331001

A pensioner’s operation has been delayed for more than a month because patient transport failed to turn up for him.

Bryan Dawe, 78, of Beachy Head View, St Leonards, was due to have an operation on his heart on April 11 at the Royal Brompton Hospital in London.

He booked the ambulance nine days earlier but by the afternoon on the day his operation was due it still had not arrived.

Mr Dawe said: “At 8.50am I phoned to see if the ambulance was coming and was told it would by noon.

“By 12.20pm it had not turned up.

“I rang again and no one answered.

“An hour after that it still hadn’t arrived.

“By 1pm it was too late to get to the Royal Brompton on time, as I was supposed to be there by 3pm.”

Mr Dawe had no choice but to ring the hospital and apologise for being unable to go.

The hospital then contacted him later and asked if he could make it the following day (April 12).

Mr Dawe said: “I telephoned the booking service again for the transport and got up at 4am.

“The ambulance was due to pick me up at 6am but I was later told it had been cancelled.

“I got very fed up and told the hospital what happened.

“The hospital was very annoyed and has had to put back my operation until May 25. This is quite serious as it’s an operation on my heart.

“I suffer from angina and have to go up to hospital every six months for check-ups.”

Since Coperforma took over from SECAmb, hundreds of patients across Sussex have faced long delays and cancelled operations with patient transport turning up late or failing to arrive.

Last week, the Observer reported on how Thirugnanam Sureshan, of Buckhurst Road, Bexhill, had missed an important consultation at St Thomas’ Hospital in London after his transport failed to arrive.

He had transport booked for 7.30am on April 12.

But the ambulance did not arrive and Mr Sureshan, 43, now has to wait until July for the next consultation about gastric bypass surgery.

Coperforma has apologised to all patients across Sussex affected by delays.

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