‘Mum’s basic needs not met’

Carol Naylor-Ward
Carol Naylor-Ward

THE DAUGHTER of a woman who lost her battle with cancer has major concerns over the care her mother received while in hospital.

Rachelle Ayres, 41, of Pevensey Road, St Leonards, said she was disgusted at the treatment her mum Carol Naylor-Ward, 59, received while a patient on Gardner Ward at the Conquest towards the end of last year.

Carol, of Kenilworth Road, St Leonards, who worked as a lollipop lady, was admitted to hospital for tests in October, after suddenly falling ill, and was later diagnosed with terminal pancreatic cancer.

Rachelle said that during the weeks her mum was on Gardner Ward, twice she was not fed, her medication was not managed properly, and there was a lack of information given as to her mum’s condition.

When Rachelle asked for information and assistance from nursing staff, she said she found them unhelpful.

“It was like being in a nightmare and no one could hear me, and all I was asking for was help,” she said.

She said that on November 5 her mum was told she had weeks to live without a family member present, despite being heavily medicated, meaning she did not remember the conversation taking place, and the following day Rachelle said she received a message from a doctor saying her mum had signed a Do Not Resuscitate (DNR) form.

“When I went to visit her I asked her why she had signed this. She was scared and said that she did not sign the DNR and that she was not ready to give up,” Rachelle said.

Carol was moved to St Michael’s Hospice on November 12, where she passed away on December 9, and Rachelle has since made a formal complaint. She said: “I want other people to realise they can complain about it. I don’t want this to happen to anyone else.”

A spokesman for East Sussex Healthcare NHS Trust said: “We would like to offer our sincere condolences to Mrs Ayres and her family. We have assured Mrs Ayres that the concerns raised will be fully investigated and we will share the outcome of these investigations with her along with any necessary actions.

“If there was any unprofessional behaviour towards Mrs Ayres during her visit on the ward, this was completely unacceptable and our investigations will look to clarify what happened and take any necessary action.”