Citizens Advice 1066 has launched a new way for people to access their services with the creation of an online contact system.
Those seeking advice are now able to visit the website at www.citizensadvice1066.co.uk and follow the link to ‘Online Advice’.
People will be able to access online information to help them resolve their problems or they can submit an enquiry using the web forms.
The bureau will respond by sending links to relevant information, by phoning with more information or by arranging an appointment.
Earlier this month the
A report showed that more than 180,000 families in the south were failing to keep up with household bills and loan repayments. Thousands of families are turning to foodbanks to survive.
Dina Christodoulou, chief executive, is looking forward to the launch of the service, she said: “With the advances in technology and the increase in the number of people using online services today, email access seems to be a natural progression for the bureau. It will help us to improve access for our clients, being particularly useful for people in full-time employment, for those with mobility issues, for those with hearing problems or for anyone else having difficulty accessing advice.”
The online service is run by volunteers, who are there to help local residents with information and advice on benefits, debt, employment issues, housing problems, and a range of other areas.
If you would be interested in volunteering and supporting the bureau’s work, please email firstname.lastname@example.org.
As well as finding advice online, you can still visit the bureau’s confidential drop-in sessions, available between 9am-4pm Monday, Wednesday, Friday and from 9am-12.45pm Tuesday and Thursday.
These are held at Renaissance House, London Road, St Leonards-on-sea, TN37 6AN.
The service is free and available to everyone.
Telephone advice is available on Tuesday and Thursday from 1pm-4pm on 01424 721420. You can find information on a wide range of subjects on the national website www.adviceguide.org.uk.