Upbeat report delights trust

THE trust which runs the Conquest Hospital has received a thumbs-up from patients but there are still concerns over waiting times and mixed sex wards.

The Care Quality Commission (CQC) annually surveys hundreds of patients at every hospital in the country and publishes its results.

The East Sussex Hospitals Trust (ESHT) was thrilled to learn more than nine in 10 of the 450 patients who completed the questionnaire rated their overall care as excellent, very good or good, and it scored well on many of the most significant indicators, such as cleanliness, safety, confidence in the doctors and nurses and communication with patients.

But there were some areas where patients felt there was definite room for improvement. Almost half felt they had to wait a long time between first talking to a health professional and being referred to the hospital, while only one in five was given any flexibility over admission dates.

The availability of single sex wards and bathroom facilities was below average while almost half of patients complained about noise during the night.

Hospital food was another area of concern with less than one in two patients rating it as good.

Jane Hentley, ESHT chief nurse, said: “The trust is committed to creating a more people-centred service so patient experience and public involvement is crucial to us. We are pleased to see that overall 91 per cent of patients rated their care as excellent, very good or good.

“There are some areas we are continuing to focus on and these are being discussed in our patient experience group. We have plans in place to look at practical ways of enhancing patient experience and realise this is a very important area for us to focus on.”